Anderson Consultants Ltd ("we", "our", or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and share personal information when you use Fayr, including the Fayr mobile application, the website at fayr.app, and related support services.

Fayr is a shared-journey application designed to help drivers and passengers organise shared car journeys, keep track of journey information, calculate how journey costs may be shared, and record whether amounts between participants have been settled.

This Privacy Policy should be read alongside Fayr's Terms of Use.

Anderson Consultants Ltd is the controller of the personal information described in this Privacy Policy unless we tell you otherwise.

When you create or use a Fayr account, we may collect:

Where you sign in using Apple or Google, we receive the information that provider makes available to Fayr in accordance with the permissions and choices associated with your account.

We do not receive your Apple or Google account password.

When you create, join, or take part in a shared journey, we may collect and store information such as:

We may also store an access token or other identifier used to allow passengers to join a particular journey using a QR code or manually entered code.

If you are driving and start an active journey, Fayr may collect precise location information from your device where you have granted the required device permissions.

Location information may be collected while Fayr is running in the background during an active journey.

We use this information to:

Fayr is designed to use this location tracking in connection with an active journey. We do not use your precise journey location for advertising.

Depending on the journey and app functionality, route points or derived journey information may form part of the stored journey record.

You can control location permissions through your device settings. Restricting location permissions may prevent some driver journey-tracking features from working correctly.

If you add or configure a vehicle, we may collect:

Fayr may use this information to calculate an estimated cost per unit of distance.

These calculations are estimates and are not intended to represent an exact measurement of the real operating cost of a vehicle.

Fayr calculates and records information about how journey costs may be divided between participants.

This may include:

Passengers generally settle amounts with drivers outside Fayr.

Fayr does not process or transfer those passenger-to-driver payments and does not need to receive the bank account or payment-card details used by participants to settle with one another.

If you subscribe to a paid Fayr plan, such as Fayr Plus, we may receive and store information about your subscription, including:

Purchases made through the Apple App Store or Google Play are processed by Apple or Google.

We do not receive your full payment-card details for these purchases.

We use RevenueCat to help manage subscription status and determine which Fayr features your account is entitled to use.

If you enable notifications, we may process:

Notifications may relate to shared journeys, join requests, participant activity, journey status, or other Fayr functionality.

You can control notification permissions through Fayr and your device settings.

If you contact us, we may collect:

Please avoid sending sensitive information that is not necessary for us to deal with your enquiry.

When you use Fayr, we may collect limited technical information necessary to operate, secure, and troubleshoot the service, such as:

We may use this information to maintain Fayr, investigate faults, and protect the service and its users from misuse.

Fayr is designed for people to share journeys with one another. Some information therefore needs to be visible to other participants in the same journey.

Depending on your role and the state of the journey, other participants may be able to see information such as:

A driver may also see information required to review and approve a request to join their car pool.

We only intend this information to be shared within the context of the relevant Fayr journey or group functionality.

You should only invite or join people with whom you are comfortable sharing the information necessary to participate in a shared journey.

We may use personal information to:

We do not sell or rent your personal information.

We do not use precise journey-location information for third-party advertising.

Where possible, we use aggregated or anonymised information when analysing how Fayr is used or deciding how to improve the service.

Under UK data protection law, we process personal information only where we have a lawful basis to do so.

We process information where it is necessary to provide Fayr and the functionality you request under our Terms of Use.

This includes processing necessary to:

We may process information where necessary for our legitimate interests and where those interests are not overridden by your rights and interests.

Our legitimate interests may include:

Where appropriate, we consider the nature of the information, the purpose of the processing, and the potential impact on users.

We may rely on consent where we specifically ask for permission for an optional use of your information.

Where we rely on consent, you can withdraw it at any time.

Device-level permissions, such as location or notification permissions, can also be changed through your device settings. Changing a permission may affect the functionality available to you.

We may process information where necessary to comply with a legal or regulatory requirement.

Fayr Plus and other in-app subscriptions may be purchased through:

Those companies process the purchase in accordance with their own terms and privacy policies.

We receive only the subscription and transaction information needed to provide the correct Fayr entitlement and manage the subscription state.

We use RevenueCat to help us manage and validate subscription entitlements across supported platforms.

RevenueCat may receive information such as:

We do not receive full payment-card details used to purchase an App Store or Google Play subscription.

Passenger-to-driver journey settlements are separate from Fayr subscription payments and normally take place outside Fayr.

We use trusted service providers where necessary to operate Fayr.

We use Firebase services to support functions including:

Apple and Google may process information when you:

RevenueCat helps Fayr manage subscription status and paid entitlements.

We may use hosting, infrastructure, security, and technical-service providers required to operate the Fayr website, application, and supporting systems.

We may disclose information to professional advisers where reasonably necessary, or to authorities where required by law.

We may also disclose information where reasonably necessary to:

We require service providers processing personal information on our behalf to use it only for authorised purposes and to apply appropriate safeguards.

We do not sell users' personal information to third parties.

Some of the organisations we use to operate Fayr are international companies and may process personal information outside the United Kingdom.

This may include providers such as Google, Apple, and RevenueCat.

Where personal information is transferred internationally, we take reasonable steps to ensure that the transfer is permitted under UK data protection law and that appropriate safeguards are used where required.

These safeguards may include adequacy regulations, approved contractual safeguards, or other transfer mechanisms recognised under UK law.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

The appropriate retention period depends on the type of information and why we hold it.

We generally retain account and profile information while your Fayr account remains active.

If you delete your account, we will delete or anonymise personal information associated with the account where it is no longer required, subject to the exceptions described below.

Journey records may be retained to:

Where a journey forms part of another user's legitimate record, we may need to retain limited information relating to that journey even after another participant deletes their account.

Where appropriate, identifying information may be removed or reduced.

Location or route information generated during an active journey is retained only where required to provide journey functionality, maintain the resulting journey record, resolve issues, protect the service, or meet legal requirements.

We do not retain location information for the purpose of building advertising profiles.

Subscription and transaction-related records may be retained where necessary for accounting, taxation, dispute resolution, fraud prevention, or other legal requirements.

Support correspondence may be retained for as long as reasonably necessary to resolve the issue, maintain an appropriate support history, and protect our legal interests.

Deleted information may remain temporarily in secure backups or system logs until those records are overwritten or expire in accordance with our normal technical processes.

When personal information is no longer required, we delete or anonymise it where appropriate.

You can request deletion of your Fayr account.

Where available, you can do this directly within Fayr.

You can also find information about account deletion at fayr.app/delete-account.

When an account is deleted, we will delete or anonymise personal information that we no longer need.

Some information may need to be retained where:

Where possible, we will minimise or anonymise retained information.

Deleting your Fayr account does not necessarily cancel a subscription purchased through Apple or Google. Store subscriptions should also be managed through the relevant App Store or Google Play account.

We take reasonable technical and organisational measures to protect personal information against:

We use authentication, access controls, and other technical measures intended to protect Fayr accounts and application data.

Access to application data is restricted according to the role and functionality required.

Where third-party providers process personal information on our behalf, we select providers that offer appropriate security and data-protection measures.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

You are responsible for keeping your account credentials secure and should notify us if you believe your account has been compromised.

Under UK data protection law, depending on the circumstances, you may have the right to:

To exercise your rights, contact us using the details below.

We may need to confirm your identity before responding to a request.

You also have the right to complain to the Information Commissioner's Office (ICO).

We would welcome the opportunity to address your concerns directly first, but you are not required to contact us before making a complaint to the ICO.

Fayr uses automated calculations to provide functionality such as journey distances, cost estimates, participant cost shares, and plan limits.

These calculations are used to provide the service and do not constitute solely automated decision-making that produces legal or similarly significant effects on users.

Fayr and fayr.app may contain links to services operated by other organisations, including Apple, Google, or social-media platforms.

Where another organisation determines how it uses your personal information, that organisation acts under its own privacy policy.

We are not responsible for the privacy practices, content, or security of third-party services that operate independently from Fayr.

You should review their privacy information where appropriate.

We may update this Privacy Policy from time to time, including where:

We will publish the updated Privacy Policy at fayr.app/privacy together with the revised Last updated date.

Where a change is significant and it is appropriate to do so, we may also notify users through Fayr or another appropriate method.

If you have questions about this Privacy Policy, want to exercise a data-protection right, or have concerns about how Fayr uses your information, contact us:

Fayr is operated by Anderson Consultants Ltd.